Reviews from customers who have stayed with us
Rating of 1.14 out of 5 Unique ID (3304966374)
Guests Name: Jenny Guest was travelling as: Family with older children
Good stuff: Not much
Bad stuff: It was dirty and very shabby. We knew it was budget accomodation but we would not stay there again
Rating of 3.86 out of 5 Unique ID (3304411627)
Guests Name: Anja Guest was travelling as: Group of adult friends
Bad stuff: That you could not open the window - it was to hot.
Rating of 3.86 out of 5 Unique ID (2414222)
Guests Name: Jeffrey M Guest was travelling as: Group of adult friends
Good stuff: It was simple, cheap and clean. My friends and I were backpacking and needed a cheap hotel for us 4. Your place fit us perfectly.
Bad stuff: We didn't really care for the floor bathrooms on the 7th floor. It was a hassle to call down to have a person unlock the showers for us. I think this should be done away with. We had called twice in one night, once for the 2 girls and then once for the 2 guys, and I was a little perturbed that the worker asked us, 'How many more people do you have in your room?' I feel that if I pay for a hotel, I should not be limited upon how many showers I can take. I did not like the fact that the hotel (or at least the worker) kept track of us calling twice. I think you should do away with locking the showers, it is only a hassle for the customer and the hotel.
Overall: Perfect for backpackers or poor college students. Facilities were clean and simple. Overall price for most rooms were reasonable, especially since you are in central London.
Rating of 4.14 out of 5 Unique ID (2309403)
Guests Name: Steven Guest was travelling as: Same sex couple
Good stuff: Not as bad as people have made out. Very clean friendly. excellent value for money. Excellent location Would deffinatly stay again
Bad stuff: An extra lift would be nice. Because the hotel is that big i could never find the way back to the lift unless i was on the ground floor. Or perhaps just a sign to say where it is
Rating of 4.0 out of 5 Unique ID (2292283)
Guests Name: Jocelyn Guest was travelling as: Solo leisure traveller
Good stuff: central location
Bad stuff: beds could be more comfortable and noisy doors (neighbours)
Overall: Good central location with friendly staff
Rating of 2.57 out of 5 Unique ID (2253563)
Guests Name: Stephen Guest was travelling as: Solo leisure traveller
Good stuff: The location of the hotel was excellent, right by Piccadilly underground, which is very central to other underground lines, and easy walk to West End, plus loads of buses.
Bad stuff: Staff were not helpful about using the internet computers located in the lobby, towel service was slow and noisy banging doors.
Overall: The online booking experience was excellent and the hotel received my booking. The price was very good. The hotel itself is huge, easy to find and very well located. The staff leave a lot to be desired. Long queues to check in, they didn't care to help me get the internet working, even when it swallowed my money but still wouldn't work. The woman working at reception was so rude I contemplated moving out immediately and not completing my scheduled stay, however that was more hassle than it was worth so I stayed. I had a room with a shared bathroom and the arrangement for the shower was very strange. I had to ring for a towel and for them to unlock the shower. This was a pain because they were extremely slow to bring the towels, and once they only brought me hand towels, which I didn't discover until I tried to dry myself.
The doors have very stong automatic closers on them and so the doors slam all the time, this will annoy some people.
Overall it's cheap and central and so you have to expect to make some allowances. If I had had a room with my own bathroom and didn't want to use the internet then I would have had no problems apart from the queues to check in and out.
Rating of 4.14 out of 5 Unique ID (2294437)
Guests Name: Anonymous Guest was travelling as: Other
Good stuff: The location - opposite Picadilly Circus - couldn't have been better
Bad stuff: TV didn't work. Bathroom floor was wet and not very clean
Overall: The hotel was just what we needed. The room was very clean and bright. Excellent value for money and far exceeded our expectations. Will definitely book again and have already recommended to several people.
Rating of 1.86 out of 5 Unique ID (2249942)
Guests Name: John Brian Guest was travelling as: Solo business traveller
Rating of 3.29 out of 5 Unique ID (1977729)
Guests Name: Anonymous Guest was travelling as: Mature couple
Good stuff: Nice room, coffee and tea in the room. Location of hotel is superb and not too expensive
Bad stuff: sometimes noisy at night (doors slamming and people shouting oudside.
Overall: Location is great, in the middle of everything and a good room for a low price.
Rating of 2.29 out of 5 Unique ID (1993038)
Guests Name: Anonymous Guest was travelling as: Young couple
Good stuff: price and location
Bad stuff: not fully fluent english speaking receptionist, understandable though
Overall: good price, good location, recommend it for a one night stay only
take a pillow
reception is nicer than the room
best to pay extra for on-suite
Rating of 1.43 out of 5 Unique ID (2214440)
Guests Name: Anonymous Guest was travelling as: Family with older children
Good stuff: That the hotel is in the middle of West End
Bad stuff: Cleaning, dark rooms, no TV, shared bathroom, value for our money
Overall: This is an old hotel in the middle of central London with good service in the reception, but the rooms are dark and dirty.
Rating of 3.57 out of 5 Unique ID (2113997)
Guests Name: Anonymous Guest was travelling as: Mature couple
Good stuff: Good value for money
Rating of 3.14 out of 5 Unique ID (2093941)
Guests Name: Anonymous Guest was travelling as: Solo business traveller
Good stuff: Basic, functional and reasonably priced for location.
Bad stuff: no toilet facility in my room.
Overall: value for moeny £44. but would not take family for hols.
Rating of 2.86 out of 5 Unique ID (1997352)
Guests Name: Anonymous Guest was travelling as: Solo leisure traveller
Good stuff: the central location of the hotel
Bad stuff: no towels for few days, and broken toilet seat
Overall: is cheap and nice enough hotel
Rating of 3.86 out of 5 Unique ID (1995737)
Guests Name: Anonymous Guest was travelling as: Solo business traveller
Rating of 1.71 out of 5 Unique ID (2042443)
Guests Name: Anonymous Guest was travelling as: Young couple
Rating of 3.86 out of 5 Unique ID (2023377)
Guests Name: Anonymous Guest was travelling as: Other
Good stuff: location and value for moneyu.staff were friendly and helpful aswell.
Bad stuff: toilet and shower facilities were rundown and not always very clean
Overall: would definatallt stay again as overall experience was positive. however toilet and(especially) shower facilities we not up to a great standard
Rating of 2.0 out of 5 Unique ID (2004681)
Guests Name: Justyna Guest was travelling as: Solo business traveller
Rating of 2.57 out of 5 Unique ID (1985255)
Guests Name: Mark Guest was travelling as: Solo leisure traveller
Rating of 4.0 out of 5 Unique ID (1907466)
Guests Name: Anonymous Guest was travelling as: Mature couple
Good stuff: Central location and price. Amazed how quiet it was for location.
Bad stuff: orange walls in the hallways!
Overall: Perfect location for visting the Royal Academy of Art, plenty of restaurants around so no need to travel too far.
Only real criticism was the price of a glass of port at the bar which was not a standard measure (not even for a spirit) and the attitude of the bar staff who did not like the complaint.