Rating out of 5: 3.43 Unique ID(97100636) Guests Name: Anonymous Guest was traveling as: Other
Good stuff: Centrally located hotel. Modern in design.
Bad stuff: Poor quality soap and shampoo in the room.
Overall + Stuff we would like to have known: Clean, centrally located hotel in the heart of London. The room was clean and functional. The price per night was very reasonable.
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Rating out of 5: 4.71 Unique ID(99069239) Guests Name: Paul Guest was traveling as: Solo business traveller
Good stuff: Location, value for money, room facilities
Bad stuff: lack of trouser press - shower as opposed to bath (but that's my fault as I should have checked prior to booking)
Overall + Stuff we would like to have known: The hotel was very easy to find. Having a split bedroom was useful as I was able to work in the separate area easier than if it had been one single area. I would have preferred a bath rather than a shower ...(but that's my fault as I should have checked prior to booking). No complaints about room. Checking in may have been easier if there was one single queueing system.
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Rating out of 5: 3.86 Unique ID(3304879927) Guests Name: Anonymous Guest was traveling as: Solo business traveller
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Rating out of 5: 3.86 Unique ID(2515073) Guests Name: Anonymous Guest was traveling as: Young couple
Good stuff: very clean
Bad stuff: directions around hotel i.e. signs to swimming pool etc
Overall + Stuff we would like to have known: very nice. gained all the information needed prior to stay.
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Rating out of 5: 3.14 Unique ID(1920935) Guests Name: Anonymous Guest was traveling as: Mature couple
Overall + Stuff we would like to have known: rooms too warm
poor ventilation
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Rating out of 5: 4.0 Unique ID(2236668) Guests Name: Anonymous Guest was traveling as: Family with young children
Good stuff: - Location
- Staff efficiency
- Cleaness
Bad stuff: - Room confort - Cold wind enter from the door even when closed.
- Security - I had a bad experience in the breakfast restaurant (Hugo!)
Overall + Stuff we would like to have known: - existance of fridge or no ?
- price of the breakfast ?
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Rating out of 5: 4.14 Unique ID(2242728) Guests Name: Anonymous Guest was traveling as: Group of adult friends
Good stuff: location- room was good size
bar was nice
Bad stuff: slow service at reception- had to wait in queue or 10 minutes just to drop off key at night time. shower leaked alot.
Overall + Stuff we would like to have known: great locaTION, CLEAN ROOM WHICH WAS ADEQUATE SIZE AND GOOD VIEW !!
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Rating out of 5: 5.0 Unique ID(1874543) Guests Name: Avron Guest was traveling as: Young couple
Good stuff: I found the room to be clean and comfortable.
Overall + Stuff we would like to have known: The hotel was convenient for me because I was going to a Westend show, and it was near the main line railway station that I was travelling to and from.
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Rating out of 5: 2.43 Unique ID(1962392) Guests Name: Sean Guest was traveling as: Group of work colleagues
Good stuff: It is convienent for the west end.
Bad stuff: The room was absolutely freezing cold, in fack a number of guests complained on check out with regard to the room. I will be writing to the hotel to complain again about this. I think a number of guests will be writing to the hotel. I didn't really enjoy staying at the hotel this time round to be honest.
Overall + Stuff we would like to have known: I would have like to known that the Giles Hotel heating systems is being updated and replaced, that is what reception had told us when we had asked about turning up the heat in the hotel. I currently am coming down with the flu because of inadequate heating in the hotel.
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Rating out of 5: 1.0 Unique ID(1963294) Guests Name: Charlie Guest was traveling as: Young couple
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Rating out of 5: 2.57 Unique ID(1469278) Guests Name: Edgar Guest was traveling as: Other
Good stuff: Location. It was close to a venue that I was visiting (The Mean Fiddler)
Bad stuff: Very cramped single room. Only one pillow. Despite the high price, breakfast wasn't included.
Overall + Stuff we would like to have known: Very convenient location for theatres and West-End, and this was my only reason for choosing this hotel as we had a lot of luggage to handle late at night.
The single rooms were extremely cramped and had only one pillow, and when you consider that breakfast wasn't included in the price, it was NOT good value for money. The lack of air conditioning (again, surprising at this price) made it necessary to sleep with the window all night and be subjected to the racket from the street below. The 'cooked' buffet breakfast was barely lukewarm, and at nearly ten quid, not worth the (extra) money.
I recommend this hotel only for its location, and for no other reason.
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